Thank you for visiting the Fordham-Brightspace FAQ Site. This page
was created to offer resources and focus requests for assistance using the Brightspace Learning Management System (LMS) for the Fordham Online Programs.
1. For assistance with Course Content, please contact your course instructor.
2.
If you are new to Fordham, please visit My.Fordham.Edu - make sure you can log into Fordham Services and access your student portal.
- If you are having a problem with logging into Fordham services using your Fordham AccessID, please click CLAIM YOUR ACCESSID or Change Your Password
- contact Fordham Support 718-817-3999 or email: helpit@fordham.edu
3. For the contact information for these external providers:
- Voicethread.com: Contact & Support Page
- Zoom.us: Contact Form | Tutorials & Knowledge Base
- Proctoru.com: Phone Support: 855-772-8678 | How It Works (.pdf)
Chat Support: click CHAT at the bottom of every page - GoReact.com: Support Page
4. For assistance in using the tools in the Brightspace LMS, please contact Brightspace Support 24/7:
- Toll-free North America Phone Support: 877-325-7778
- Brightspace Community Resource Guides (you can search for specific information)
- Brightspace Email Support: in Brightspace, look for "Click Here to submit"
(clicking in the LMS will populate your Name fields).
- Brightspace Support Chat Widget: in the Brightspace LMS, look for the badge below on the My Home page. Click the Support Badge for live chat support.
